Returns and Refunds Policy.
To ensure your satisfaction with every purchase, see our Returns and Refunds Policy . If you are not entirely satisfied with your order, we’re here to help. Please read our Returns and Refunds Policy carefully to understand your options and obligations.
To be eligible for a return or refund, items must meet the following criteria
1. Returns and Refunds Policy Eligibility:
- The item is unused, in its original condition, and in the original packaging.
- The return request is initiated within [number] days of receiving the order.
- The item is not a final sale or non-returnable item (as indicated at the time of purchase).
2. Return Process: To initiate a return, please follow these steps: a. Contact our customer service team at [email/phone] to request a return authorization. b. Provide your order number, reason for return, and any relevant details about the item. c. Once your return request is approved, you will receive instructions on how to proceed with the return shipment.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
4. Refund Processing: Upon receiving and inspecting the returned item, we will notify you of the status of your refund. Refunds will be processed using the original payment method used for the purchase. Please allow [number] business days for the refund to be reflected in your account, depending on your financial institution’s processing times.
5. Non-Refundable Items: Certain items are non-returnable and non-refundable, including but not limited to:
- Personalized or custom-made items
- Clearance or final sale items
- Perishable goods (e.g., food items)
- Gift cards or digital products
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the damage or defect to expedite the resolution process.
7. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.
8. Cancellation Policy: You may cancel an order within [number] hours of placing it, provided that the order has not already been processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may initiate a return as outlined above.
9. Contact Us: If you have any questions or concerns about our Returns and Refunds Policy, please don’t hesitate to contact our customer service team at [ebay/email/phone]. We’re here to assist you and ensure your shopping experience with MainStreamGifts.com is enjoyable and hassle-free.
Thank you for reading our Returns and Refunds Policy and shopping with us!
